JACKSON – Township officials and the State Board of Public Utilities are reminding Jackson Altice/Optimum customers to alert them regarding any continued service issues.
Residents can alert officials by providing comments regarding their service through an e-mail for an upcoming public hearing.
For some time now Altice customers have been experiencing issues with the services provided. This became more evident and troublesome when the COVID-19 pandemic began with the remote learning implemented by the school systems and the need to work from home.
Customers in Jackson, and surrounding towns, have experienced slow, spotty service and in some cases, complete loss of service. Poor customer service was also noted by residents in their reporting of the problems they were experiencing.
After attempts were made to rectify problems was not met with satisfaction, the Jackson Township Committee filed two complaints with the Board of Public Utilities, the first being in October of 2020. The second, in December 2020, cited a lack of contact by Altice to the complaints filed by the Jackson Township Council.
The BPU has entered an Order finding there is sufficient cause to convene a proceeding to afford municipal officials and Altice customers the opportunity to voice their concerns.
“We are pleased to hear that our complaints and efforts have been acknowledged and resulted in this action. Jackson will definitely be represented in this hearing so we would love to hear the residents concerns to bring to the table,” Jackson Mayor Michael Reina said.
This hearing is scheduled to take place on March 16 and the governing body is asking anyone that would like to contribute to send an email by March 10, to officeofadministration@jacksontwpnj.net.
“Let your concerns be heard and addressed. Your contribution is key to the overall outcome of this complaint,” Mayor Reina added.
