TOMS RIVER – The nationwide department store chain Kohl’s announced that all stores – including the local ones – will allow people to return unwanted Amazon purchases to their stores.
This is an expansion of a pilot program that was successful in 100 stores in the Los Angeles, Chicago, and Milwaukee areas, according to a press release from the store’s corporate headquarters in Wisconsin. The expansion will hit more than 1,150 locations.
“Kohl’s will accept eligible Amazon items, without a box or label, and return them for customers for free, providing additional service and convenience to Amazon customers,” the press release stated. The store will then send the items to Amazon return centers on behalf of the customers.
“This unique partnership combines Kohl’s strong nationwide store footprint and omnichannel capabilities with Amazon’s reach and customer loyalty. This new service is another example of how Kohl’s is delivering innovation to drive traffic to our stores and bring more relevance to our customers,” said Michelle Gass, Kohl’s chief executive officer.
Last month, Kohl’s had also announced that it will expand its product relationship with Amazon by carrying Amazon products in more than 200 stores.